Terms & Conditions
Terms & Conditions
Last updated: 17th August 2026
These Terms and Conditions ("Terms") set out the basis on which I provide virtual medical consultations and related services through this website. Please read them before booking an appointment or using this website.
By booking a consultation with me, you confirm that you have read, understood and accepted these Terms.
IMPORTANT - THIS SERVICE IS NOT FOR EMERGENCIES
Do not use this website or wait for a virtual consultation if you have a medical emergency.
If you or someone else is experiencing chest pain, difficulty breathing, severe bleeding, sudden weakness or difficulty speaking, loss of consciousness, a severe allergic reaction, thoughts of harming yourself, or any other condition you believe to be urgent or life-threatening:
- Call 10177 (ambulance) or 112 from a mobile phone, or
- Go immediately to your nearest hospital emergency department.
Telemedicine is not a substitute for emergency care.
1. About me and my practice
1.1 I am Dr Khushboo Tewari, a medical practitioner registered with the Health Professions Council of South Africa (HPCSA).
1.2 HPCSA registration number: [HPCSA NUMBER]
1.3 Qualifications: MBChB; Diploma in HIV Management (SA).
1.4 My practice trades as Dr KT Wellness Inc, a personal liability company registered in South Africa.
1.5 Company registration number: [CIPC REGISTRATION NUMBER]
1.6 Practice number: [BHF / PRACTICE NUMBER]
1.7 Practice address: [FULL PRACTICE ADDRESS], Fourways, Johannesburg, Gauteng.
1.8 Contact details: [PRACTICE TELEPHONE] | [PRACTICE EMAIL]
1.9 I practise as a solo practitioner. Where these Terms refer to "I", "me" or "my", they refer to Dr Khushboo Tewari and Dr KT Wellness Inc.
2. What this service is
2.1 I offer virtual family medicine consultations by video or telephone, covering areas including the management of communicable and non-communicable diseases, women's health, diet and weight management, and mental health support.
2.2 A virtual consultation is a genuine medical consultation. I will take a history, discuss your concerns, and where appropriate provide a diagnosis, treatment plan, prescription, sick note, referral or advice.
2.3 What a virtual consultation cannot do. I cannot physically examine you. I cannot listen to your chest, palpate your abdomen, take your blood pressure, examine a wound or perform any procedure. This means that:
- some conditions cannot be safely diagnosed or managed remotely;
- I may need to refer you for an in-person examination, blood tests, imaging or specialist assessment before I can advise you;
- I may end a consultation and direct you to in-person care if I judge that remote assessment is not clinically appropriate.
2.4 I will always tell you when I believe a condition cannot be safely managed remotely. Being referred on in this way is a normal and appropriate outcome of a virtual consultation, and the consultation fee remains payable.
2.5 Telemedicine in South Africa is subject to the ethical rules and guidelines of the HPCSA. I practise in accordance with those rules as they apply from time to time.
3. Who I can consult with
3.1 I am registered to practise medicine in South Africa. Consultations are intended for patients who are physically located in South Africa at the time of the consultation.
3.2 If you are outside South Africa, I may not be able to consult with you, prescribe for you, or provide documentation that will be recognised where you are. Please contact me before booking.
3.3 Patients under 18. Under South African law, a child aged 12 or older may consent to their own medical treatment in certain circumstances, provided they have sufficient maturity and understanding. For patients under 12, consent must be given by a parent or legal guardian, who should be present for the consultation. I may ask for proof of identity, age or guardianship.
3.4 I may decline to accept or continue with a patient where I judge that I am not the appropriate practitioner for their needs, or where a therapeutic relationship cannot safely be maintained.
4. Booking, appointments and consent
4.1 Appointments may be requested through the enquiry form on this website, by telephone, or through the online booking system where one is available.
4.2 A booking is confirmed only once you have received confirmation from me or from the booking system. A request submitted through the website is not by itself a confirmed appointment.
4.3 Before or at the start of your consultation I will confirm your identity and obtain your informed consent to a virtual consultation. Informed consent means that you understand the nature of the service, its limitations, the alternatives available to you, and any risks involved.
4.4 You may withdraw your consent and end the consultation at any time.
4.5 You agree to provide complete and accurate information about your health, symptoms, medical history, allergies and current medication. The quality and safety of the advice I can give depends on the accuracy of what you tell me. Withholding or misstating information may lead to inappropriate advice or treatment.
4.6 Please attend your consultation from a private, quiet location with a stable internet or telephone connection, where you are able to speak freely.
5. Prescriptions
5.1 I will issue a prescription only where it is clinically appropriate and lawful to do so following a consultation.
5.2 I cannot guarantee that any consultation will result in a prescription. Requesting a specific medicine does not oblige me to prescribe it.
5.3 Certain medicines cannot responsibly or lawfully be prescribed without an in-person examination or without established investigations. This includes, but is not limited to, certain scheduled substances, controlled medicines, and medicines requiring monitoring that cannot be carried out remotely.
5.4 Prescriptions are issued in accordance with the Medicines and Related Substances Act and applicable HPCSA guidance. Repeat prescriptions may require a further consultation.
5.5 It is your responsibility to read the information supplied with any medicine, to take it as directed, and to tell me about side effects or if your condition worsens.
6. Referrals and continuity of care
6.1 Where appropriate I will refer you to another practitioner, a facility, or for investigations. Any costs of a referral, test, procedure or specialist consultation are separate from my fee and are your responsibility.
6.2 I am not able to provide emergency, after-hours or continuous on-call cover. Between consultations, you should contact your regular general practitioner, a local clinic, or emergency services as appropriate.
6.3 With your consent, I may share relevant clinical information with another treating practitioner where this is in the interests of your care.
7. Fees and payment
7.1 My consultation fees are as quoted to you at the time of booking. Fees may differ depending on the length and nature of the consultation.
7.2 Payment terms: [STATE - e.g. payable in full before the consultation / on the day / within X days of invoice].
7.3 Accepted payment methods: [LIST - e.g. EFT, card, medical scheme].
7.4 Medical schemes. Where I submit a claim to your medical scheme on your behalf, or where you submit one yourself, this is a matter between you and your scheme. Whether a claim is paid, and how much is paid, is determined by your scheme and your plan's benefits. You remain personally liable for any amount your scheme does not pay, including shortfalls, co-payments, amounts exceeding scheme rates, and amounts falling outside your available benefits or savings.
7.5 It is your responsibility to know the terms of your own medical scheme cover.
7.6 Unpaid accounts may be handed over for collection, and any reasonable collection costs may be added to the amount owing.
8. Cancellations, late arrival and missed appointments
8.1 If you need to cancel or move an appointment, please give at least [X hours] notice.
8.2 Appointments cancelled with less than [X hours] notice, and appointments you do not attend, may be charged at [STATE - e.g. the full consultation fee / X%].
8.3 If you join more than [X minutes] late, I may need to shorten or reschedule the consultation, as I have other patients booked.
8.4 If I need to cancel or reschedule an appointment, I will let you know as soon as I can and will offer you an alternative time or a full refund of any fee already paid.
9. Confidentiality and your medical records
9.1 Everything you tell me during a consultation is confidential, and is protected by the National Health Act, the ethical rules of the HPCSA, and my professional duty of confidentiality.
9.2 I keep clinical records of your consultations as I am required to do. These records are retained for the period required by law and HPCSA guidance.
9.3 I will not disclose information about you without your consent, except where I am permitted or required to do so by law - for example where there is a serious risk to your life or health or to that of another person, where a court orders disclosure, or where a statutory notification is required.
9.4 You have the right to request access to your medical records. Requests should be made in writing to [PRACTICE EMAIL].
10. Your personal information
10.1 I process your personal information in accordance with the Protection of Personal Information Act (POPIA). Information about your health is "special personal information" under POPIA and is treated with corresponding care.
10.2 I collect and use your information in order to provide medical care to you, to keep the records I am required to keep, to bill you or your scheme, and to communicate with you about your care.
10.3 Further detail on how your information is handled, on what basis, and on your rights, is set out in my Privacy Policy at [PRIVACY POLICY URL].
10.4 Consultations are conducted using third-party platforms. While I take reasonable steps to use secure and appropriate services, no internet-based communication can be guaranteed to be completely secure. By consenting to a virtual consultation you accept this inherent risk.
11. Recording of consultations
11.1 I do not record consultations unless there is a clinical reason to do so and you have given your express consent beforehand.
11.2 You may not record a consultation, in audio, video or screenshot form, without my prior consent.
12. Technology
12.1 You are responsible for having a suitable device, internet connection or telephone line for your consultation.
12.2 Technical problems may occasionally interrupt or prevent a consultation. If a consultation cannot proceed for technical reasons, I will attempt to reconnect, complete the consultation by telephone, or reschedule it at no additional charge.
12.3 I am not responsible for failures of your equipment, network, or of any third-party platform.
13. Website content
13.1 The information on this website, and any general health information I publish, including on the blog, is provided for general information only. It is not medical advice, is not specific to you, and must not be relied on as a substitute for a consultation.
13.2 Never disregard or delay seeking professional medical advice because of something you have read on this website.
13.3 The content of this website belongs to me or is used under licence, and may not be reproduced for commercial purposes without my written permission.
14. Limits of responsibility
14.1 I will exercise the reasonable skill and care expected of a registered medical practitioner in the circumstances of a virtual consultation.
14.2 I cannot be responsible for outcomes arising from information you did not give me, from information that was inaccurate or incomplete, from a failure to follow the advice or treatment plan given, or from a failure to attend a recommended referral, test or in-person examination.
14.3 Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability arising from negligence causing death or personal injury, and nothing in these Terms affects your rights under the Consumer Protection Act or any other applicable law.
15. Complaints
15.1 If you are unhappy with any aspect of your care, please tell me directly at [PRACTICE EMAIL] so that I can try to resolve it. I will acknowledge your complaint within [X] working days.
15.2 You also have the right to lodge a complaint with the Health Professions Council of South Africa, and, in relation to the handling of your personal information, with the Information Regulator (South Africa).
16. Changes to these Terms
16.1 I may update these Terms from time to time. The version published on this website at the time of your consultation is the version that applies to it.
17. Governing law
17.1 These Terms are governed by the law of the Republic of South Africa, and the South African courts have jurisdiction.
Dr KT Wellness Inc | Dr Khushboo Tewari | MBChB, Dip HIV Man (SA) | HPCSA [NUMBER] | Fourways, Johannesburg, Gauteng